terms and conditions

materials

Beginners, Intermediate and Wheel Throwing Courses: Materials are charged by weight of finished work - costing £1 per 1lb of finished pieces.  This should be paid by cash on collection.

There are no extra material charges for Taster workshops. All costs are included in the session price.

attendance

If you are not able to attend a session, we may allow you to come along to another scheduled session - this must be arranged in advance to ensure there is space in the class.  This will enable you to carry on with your work independently - please note this will not be a taught session. Sorry, we are not able to refund sessions which are missed.

deposits

To keep things simple we ask that you pay the full amount (inc of deposit) or a deposit to secure your place on our courses.

All deposits are non-refundable, so please make certain that you can attend the course before you sign up.

cancellation

Please make certain that you can attend the course before you sign up. If something comes up then please Contact Us as soon as possible.

refunds

If you paid in full you will be refunded (except any deposit) as long as the cancellation is made no later than 14 days before the course or workshop.

Sorry, we are unable to give refunds for cancellations made less than 14 days before the course or workshop.

cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

Cookies are used to measure how you use the website so we can monitor its effectiveness and improve its performance. These cookies aren't used to identify you personally, and you can delete these files if you want to. For more information on how to manage, control or delete files, please visit www.aboutcookies.org.

privacy

Information gathered from the website submission form for newsletter sign ups, or online purchases is used to process your application for communications on the DMC website.

If you have signed up for our email bulletin, we will use the details you provided to send you regular newsletters and updates via email. We will not share this information for marketing purposes with other companies.

copyright

All content and images © 2019 Clay Works Studio.

The contents of these pages, including all web design, text, graphics and their arrangement and selection along with the source code and software are copyright Clay Works Studio and its agents, providers or affiliates.

Reproduction of part or all of the contents in any form is prohibited unless for personal use. None of the content of this website may be copied or otherwise incorporated into or stored in any other design, logo, website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other).

CREDIT

Site by Samuel Sparrow

FEEDBACK AND COMPLAINTS

We hope you enjoy using our website and find it useful. We will try to answer any additional questions you may have. We also welcome your feedback on our website, both positive and negative. You can contact us by email at: cwsdumfries@gmail.com or by writing to us at the address given on our Contact page. If you have a complaint about any aspect of our service, please mark it “Complaint”. We will aim to acknowledge receipt of your complaint within 5 working days and to respond to it within 14 working days.